A service called Support Details is extremely useful for handling bug reports about our own service from customer support.

When users access this page, it shows their PC environment (OS, browser, IP address, JavaScript and Cookie settings, etc.).

・http://supportdetails.com/

You can also send emails directly from the form at the top of the page, so it’s definitely useful for supporting users who don’t know how to check their OS, browser type, or version.

That’s all from the Gemba.