I’ll introduce how to write incident reports and recurrence prevention plans.

Background: First Incident Report in Years...

Once every few years, I find myself in a situation where I need to create an incident report.

Since it’s been years, I forget the articles I referenced, so I wrote this article as a personal memo.

Reference Articles for Incident Reports

I create incident reports by referencing エンジニアなら知っておきたい障害報告&再発防止策の考え方 - Qiita.

About Incident Report Format

Incident reports should ideally be managed in ticket/issue management systems. If unavailable, something like a wiki is fine. For the format, it’s good to prepare at least the following:

• Incident Summary
• Customer Feedback
• Incident Timeline
• Response Diff
• Recurrence Prevention Plan

That’s all from the Gemba about creating an incident report and recurrence prevention plan for the first time in years.