When using GitHub, you sometimes face unexpected problems that are difficult to solve on your own. In such cases, GitHub Support is reliable, but did you know that the response time can differ depending on the language you use for your inquiry?

To conclude, if the issue is urgent or you want a response as quickly as possible, you can expect faster support by contacting them in English rather than Japanese.

This article explains the reasons based on GitHub’s official documentation.

GitHub Support Operating Hours

GitHub’s official documentation “About GitHub Support” clearly states the operating hours for each language.

English Support

For standard, non-urgent issues, support in English is provided 24 hours a day, 5 days a week, excluding weekends and U.S. holidays. Standard response time is 24 hours.

English support operates 24 hours on weekdays. This means that even during Japan’s late night or early morning hours, it’s business hours on the other side of the globe, so there’s a high possibility of getting support for your inquiry.

Japanese Support

For standard, non-urgent issues, Japanese support is provided Monday through Friday, 9:00 AM to 5:00 PM Japan time, excluding Japanese national holidays.

On the other hand, Japanese support follows Japan’s typical business hours. It operates from 9 AM to 5 PM on weekdays, and weekends and holidays are outside business hours.

Summary

When you want to quickly resolve issues that occur on GitHub, choosing the language for your support inquiry is one effective strategy.

• Japanese Support: Suitable for inquiries during Japanese business hours (weekdays 9 AM to 5 PM).
• English Support: Very effective for urgent situations, outside Japanese business hours, or when you want quick responses on weekends due to its 24-hour system.

If you don’t have particular resistance to it, it would be good to remember to “always contact GitHub Support in English.”

That’s all from the Gemba.